All goods must be inspected at time of acceptance, and prior to signing for. In the event that any goods are damaged, notes to this effect must be made on the carriers paperwork. Failure to do so means that a claim for damaged goods in transit, will not be considered by the carrier. In these instances all additional shipping costs will be met by pestcontrolsupermarket.com. Any missing items must be reported to us within 48 hours of receipt.

Any goods reaching you in a faulty condition will be collected and exchanged by our courier. This must be reported to us within 48 hours of receipt and returned together with all original packaging. Full details of how goods should be returned will be provided at time of report.

While a full refund will always be offered on goods returned within 14 days, the cost of outward and return shipping will not be refunded in instances where the customer has changed their mind, been unable to receive the goods due to absence, failed to track/locate, or collect from carriers holding point. Furthermore, in the event that shipping costs have been subsidised, this subsidy may also be reclaimed to cover 'actual' shipping and packaging costs.  In all instances goods must be returned within 14 days of dispatch, and must be shipped back by way of recorded/signed for delivery in order to qualify for a refund. Our returns address is 42 Broadfield Road, Sheffield S8 0XJ.

In the event that an order is returned or has to be refunded as a result of a customer error, or failure to receive/collect or after 14 days of receipt then a £9.95 restocking charge will apply. In addition we also incur a returns charge of £5.50 if a customer fails to collect their parcel from a local post office after 3 weeks. This is unusual as most customers chase a parcel's progress within this time frame. However, in instances where we incur this charge it will obviously have to be passed on to the customer if no correspondence is received within 21 days of dispatch.

Where goods are returned by our carriers due to incorrect delivery information being supplied, or a consignment not being accepted at its destination. Any costs associated with re-delivery will lie solely with the customer, alternatively a refund of goods less initial delivery charge will be offered. A restocking charge may apply. 

No refund will be issued to goods returned to us after 30 days, where the customer has not contacted us to chase their order or attempted to collect their items from the Post Office or Depot where it had been held. Should the customer request redelivery of their goods after they have been returned to us then they will incur an additional postage charge of £4.99 in addition to the £5.50 returns charge*.